Managed IT Services: Call Center Support, Networking, & More
WebEx Calling | Messaging | Video | Meetings | Contact Center
Call Center Support and Outsourced IT Solutions
Whether you want to keep your team connected or streamline communication with your customers, you need a system that works without interruption. Trouble is — how we communicate is changing rapidly and it can be hard to keep your system current in order to meet your team’s needs and your customers’ expectations.
At Telcion, we design and install state-of-the-art systems that keep everyone talking. Then, we work around the clock to prevent outages, so you don’t have to.
Your custom solution will cover all your bases:
Make and receive calls, from any location and from any device
Message your team without bogging down their inboxes
Improve customer experience and business results with a modern contact center
Conduct user-friendly, secure video conferencing and meetings
When your team is communicating, your business is progressing.
Our Solutions
WebEx Calling
Equip your team to make and receive secure calls and voicemails from colleagues and customers, without the risk of costly interruptions.
Messaging
Overflowing inboxes often mean important tasks falling through the cracks. Introduce messaging to help your team work smarter.
Video
When you can’t be there in person, you shouldn’t have to sacrifice effectiveness. High-quality video allows your team to be anywhere at any time.
Contact Center
With solutions for advanced call queuing & web chat, advanced call recording capabilities, workforce management, and advanced reporting, we provide options to help you support your customers.
Meetings
Whether chatting one-on-one or presenting to thousands, get virtual meeting solutions that are easy for anyone to use and don’t put attendees at risk.
Emergency Notifications
When a threat arises, sound an alert using overhead paging or silent messaging across all your platforms, from any device.
Ready to take your on-premise voice solution to the cloud?
We offer done-for-you migration to a WebEx cloud-based communications system and 24/7 support to keep it running.
When you partner with us, here’s what you can expect:
1. Strategize
First, we’ll learn about your current configuration and then design a solution that exceeds your expectations.
2. Solve
Next, our certified data center engineers will work alongside your team to bring that solution to life, with precision.
3. Support
Once installed, we’ll actively prevent downtime and stand by for anything you need, 24 hours a day, 365 days per year.
We’re happy to help you maintain your existing system or design something new.
Let’s talk about your project.
