Collaboration & AI: Exploring AI in Webex

Collaboration & VideoArtificial Intelligence

Feb 20

I never thought in my lifetime that I would see self-driving cars, but now we seem to be in Jetson territory. In the business technology world, Cisco is also making AI improvements to Webex that are almost as impressive as a vehicle that drives itself.

Webex leverages AI to transform physical spaces into intelligent workspaces. With features like voice commands, AI-driven camera views, and inclusive participation features, the platform ensures that every interaction is optimized for engagement and productivity. These innovations not only facilitate smoother communication but also create an environment that adapts to the needs of its users, fostering a more intuitive and interactive meeting experience.

Transforming Workspaces with Intelligent Features

Cisco's Webex collaboration suite is a comprehensive AI-powered platform that integrates various aspects of collaboration, including meetings, messaging, polling, devices, contact center, and Control Hub. The AI Assistant for Webex Suite aims to enhance the productivity of hybrid workers by optimizing meetings, messages, and communications. The platform extends its AI capabilities to devices, enabling the creation of intelligent workspaces equipped with features that enable stronger, more efficient collaboration.

The Webex collaboration suite is a powerhouse of communication, and AI is a big part of that ROI. Some AI features for Webex meetings include:  

Video Intelligence

In a world where remote work has become the norm, ensuring high-quality video is essential. Webex's Super Resolution feature uses AI to enhance video quality in low-bandwidth situations, guaranteeing that every participant is seen clearly. Moreover, coming very soon, the be-right-back feature will not only allow meeting participants to briefly step away from a meeting, but also offer a recap of discussions that took place while the participant was away, allowing meetings to be conducted smoothly while keeping everyone informed.

Audio Intelligence

The Webex AI Codec is at the forefront of Audio Intelligence, dramatically improving audio quality even with ultra-low bandwidth. This means clearer, more effective communication regardless of internet constraints. The clarity of communication is paramount, and Webex's AI Codec excels in this aspect. It enhances audio quality even in environments with ultra-low bandwidth, ensuring that every word is heard without distortion or delay, thus enabling clearer and more effective communication.

Language Intelligence

Webex breaks down language barriers with real-time translation and closed captioning, ensuring inclusivity and comprehension for all participants. Meeting summaries further aid in capturing the core points of discussions, making follow-ups and action items more manageable for individual contributors and managers.

Commitment to Responsible AI

Cisco's commitment to responsible AI underscores the importance of security, trust, and privacy in the development and deployment of AI technologies. Webex's approach to AI innovation is grounded in ethical principles, ensuring that these advancements not only enhance productivity but also safeguard user data and privacy. This commitment is a cornerstone of Cisco's philosophy, reflecting a broader industry trend towards responsible technological development.

Users can learn more about how Webex upholds these principles in their AI developments at https://www.webex.ai/.

Excited to give Webex AI a try? Telcion has seasoned expertise in all things Webex and AI enabled collaboration, so if you have any questions or want to try out specific features, reach out to us and we can get you started.