5 Reasons Why You Should Switch to Cloud Calling
Originally Published February 2021 | Updated July 2023
Cloud calling and voice over IP (VOIP) are very similar. They use the same kind of technology. The main difference is that in the past, VOIP has often referred to an on-premise type of phone solution, but with the caveat that it would run over your computer network. VOIP required servers to run special software, voice gateways to connect to phone lines, and power over ethernet switches to power up phones.
With cloud calling, you no longer need most of this stuff. Servers and voice applications are now hosted in the cloud. Voice gateways aren’t needed as phone lines are moved into the cloud as well. The only thing that remains are the phones, though many people choose use an app on their desktop, laptop, or mobile device instead.
Reasons to Switch
Invest in the latest technology
Cloud calling represents the latest iteration of Voice over Internet Protocol (VoIP) systems. Traditional on-premises phone systems may become outdated over time, lacking modern features and functionalities. By adopting cloud calling, you stay at the forefront of communication technology, ensuring better efficiency and keeping up with industry advancements.
Save money on support agreements
Traditional phone systems often require costly support agreements to ensure smooth operation and maintenance. These agreements are primarily meant to cover the repair or replacement of equipment if it malfunctions. However, with cloud calling, the infrastructure is managed and maintained by the service provider. This means there is no need to invest in separate support agreements, resulting in cost savings.
Save money on phone lines
Traditional phone systems usually rely on physical phone lines, and the cost can add up, especially for businesses with multiple lines. Cloud calling operates over the internet, eliminating the need for individual phone lines. This can result in substantial cost savings, especially for organizations with extensive phone infrastructure requirements.
Invest savings into redundant internet connections
Since cloud calling is dependent on internet connectivity, investing the saved money from support agreements and phone lines into redundant internet connections and other infrastructure is a strategic move. Redundant connections provide backup internet access, ensuring continued communication even if one connection fails. As cloud applications become integral to daily operations, uninterrupted internet connectivity becomes critical, making this investment valuable.
Take advantage of new features
You can take advantage of many new features that your existing phone solution either doesn’t support or are too costly to implement given the size of your system. Cloud calling levels the playing field so that all users get the same features, regardless of size.
Cloud calling platforms often offer a wide array of modern features and functionalities that might not be available in traditional phone systems. These features can include virtual attendants, call routing, integrations with other cloud services, advanced analytics, and more. By switching to cloud calling, businesses can unlock a suite of innovative tools to enhance communication and productivity.
Leveling the playing field
Traditional phone systems might have limitations in terms of scalability and available features based on the size of the organization. In contrast, cloud calling solutions provide access to the same set of features for all users, regardless of the organization's size. This levels the playing field, allowing smaller businesses to enjoy the same advanced communication capabilities as larger enterprises.
In conclusion, switching to cloud calling offers numerous advantages, including access to the latest technology, cost savings on support agreements and phone lines, and the opportunity to leverage new features and functionalities for enhanced communication. Making the transition to cloud calling can significantly benefit businesses of all sizes, providing them with a competitive edge and future-proofing their communication infrastructure.
Want to learn more about migrating to cloud calling? Talk with one of our experts today.
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