In this mobile and hybrid world we live in, it’s critical that you have 911 services that are easy to use and that know your real location.  This isn’t the most exciting topic to think about it, but we all know that public safety is critical. It’s important to make sure you have the appropriate solutions available for your users.  

When we first got into the mobile and work-from-home capabilities of our business communication systems over a decade ago, 911 wasn’t an option for these users.  In fact, if you placed a call using your business number using an app on your phone or softphone on your laptop, the only address that showed up was the business address of that number.  Not much use to you in an emergency if you are mobile or working at a random location.  

In the last several years, numerous laws have been enacted to correct and enforce these capabilities.  The Cisco Emergency Communication Solution addresses this.  This bundle includes Cisco’s Emergency Responder, InformaCast Fusion paging, and Redsky E911 Anywhere services.  Together, this bundle brings the most advanced 911 capabilities on the market.  

Here are some of the features this solution brings: 

• Automatic on-premises device location

• Emergency call routing to the correct 911 dispatch center based on the user’s location

• Notification to appropriate personnel that someone called 911 and their location and phone number – by email, text, or app

• Critical notification alerts to users for severe weather, building lockdown, panic button activation and more

• Workflow notifications for school bells and announcements, paging, IT and IoT alerts, hospital codes and more

• Advanced paging and audio notifications

• Integration with 3rd party devices like IP speakers, digital signage, access control and numerous sensors

• Full integration with Cisco Call Manager and Webex Calling cloud services

If you need to get your organization compliant with 911 laws, this bundle is the way to do it.  Reach out to our team if you are interested in seeing this in action or would like to know more about how this can work in your organization.  

This post was contributed by Lance Reid, our CEO. Lance has worked in the technology industry for over 25 years. He became a Cisco Certified Internetworking Expert (CCIE) in Collaboration in 2005 and has been serving on Cisco's SMB Advisory Board since 2013.

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